Problem - solving skills

  • Tuesday , Date 09/07/2019
  • In the training program series of Nhat Huy Group to improve professional skills of business employees in the company. On June 29th , the business staff of Nhat Huy Group participated in a training session with practical knowledge with the owner: "Problem - Solving Skills". With the sharing from well-trained knowledge abroad and the experiences of himself, Mr. Tony – Sales manager of Plastic department had a very exciting training session.

    Why are problem solving skills important?

    Problem is something hard to understand or accomplish or deal with. It can be a task, a situation, or even a person. Problem solving involves methods and skills to find the best solutions to problems.

    How to enhance problem solving skills

    Once you find your potential research problem, you will need to evaluate the problem and ensure that it is appropriate for research. A research problem is deemed appropriate when it is supported by the literature, and considered significant, timely, novel, specific, and researchable. Stronger research problems are more likely to succeed in publication, presentation, and application.

     Focus on the solution, not the problem

    Mr. Tony said that "I’m not saying you should ‘ignore the problem’ – instead try and remain calm. It helps to first acknowledge the problem and then move your focus to a solution-oriented mindset where you keep fixed on what the ‘answer’ could be instead of lingering on what went wrong and who’s fault it is".

    Ask the right questions

    This is one of those things you get much better at with practice. Often when a student is stuck I find that I can get them unstuck by simply asking them the right questions.

    I like to ask these general questions (about anything and everything):

    • What is it actually doing?
    • How is it actually doing it?
    • How effectively is it performing its purpose?
    • Why is it doing it/ what would happen if it was taken out?
    • What is it's relationship with other components?
    • What could I do to test that assumption?

    You will also find that by asking these questions, new questions arise specific to the situation or problem. This is good. The more questions you can ask the better.

    In answering these questions, always try and find proof or evidence. Try to rely as little as possible on assumptions.

    List out as many solutions as possible

    Try and entertain ‘ALL POSSIBLE SOLUTIONS’ – even if they seem ridiculous at first. It’s important you keep an open mind to boost creative thinking, which can trigger potential solutions.

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